FAQ – Leather Nova
Your questions, our commitment. Elegance leaves no room for doubt.
🛍️ About Our Boutique
What is Leather Nova?
Leather Nova is a high-end online fashion boutique specializing in Italian leather goods, elegant lingerie, refined clothing, stylish footwear, and luxury accessories. Each piece is meticulously curated to offer women a modern, chic, and timeless look.
How many products do you offer?
Our catalog features over 30,000 carefully selected items from renowned European fashion houses. You’ll find premium leather bags, delicate lingerie sets, trendy dresses, sophisticated coats, stylish shoes, and statement accessories.
Where are your products made?
Most of our pieces are crafted in Europe by expert ateliers known for their exceptional craftsmanship. Our partners share our passion for quality, durability, and timeless elegance.
👜 Our Products
Are your bags made of genuine leather?
Yes. All our bags are made from high-quality genuine leather, featuring meticulous finishes and designs made to last. You’re investing in a piece that’s elegant, functional, and enduring.
How should I care for a leather bag?
We recommend gently cleaning it with a soft, slightly damp cloth and applying a natural leather conditioner twice a year. Keep your bag away from direct sunlight and humidity when not in use.
Do your clothes fit true to size?
Yes, our garments follow European sizing standards. Each product page includes a detailed size guide. If you’re unsure, our customer service team will be happy to assist you.
Do you offer limited editions or unique pieces?
Yes, some of our collections are available in limited quantities and will not be restocked. These exclusive pieces are clearly indicated on the product pages.
🚚 Orders & Shipping
What are your delivery times?
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Europe: 3 to 8 business days
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Canada, United States, Australia: 5 to 10 business days
Each order is shipped once all items are ready. You’ll receive a confirmation email with a tracking number as soon as your parcel is dispatched.
What are your shipping fees?
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Standard shipping: €6
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Free shipping for orders over €99
Which countries do you ship to?
We currently deliver to Europe, the United States, Canada, and Australia. More destinations will be added soon.
Can I track my order?
Yes, a tracking link is automatically sent by email once your order has shipped.
What if I don’t receive my order?
Our customer service team is responsive and ready to assist with any delivery issues. Simply contact us with your order number.
🔁 Returns & Exchanges
Can I return an item?
Yes. You have 14 days after receiving your order to request a return if the item doesn’t suit you (unused, unworn, in its original packaging). Some items may have extended return conditions depending on their nature.
How do I return an item?
Just contact us by email with your order number. We’ll provide the return address and clear instructions.
Are return shipping costs at my expense?
Yes, except in cases of a defective item or an error on our part.
When will I receive my refund?
Once the returned item has been received and verified, the refund is processed within 5 to 10 business days using the same payment method.
💳 Payment & Security
Which payment methods do you accept?
We accept:
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Credit and debit cards (Visa, Mastercard, American Express…)
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Bancontact, iDEAL, Sofort, Giropay, Belfius, KBC, etc.
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PayPal, Amazon Pay, Trustly, Multibanco, and others
Is my payment secure?
Yes. All transactions are SSL-encrypted and processed by certified payment providers. No banking data is stored on our website.
🎁 Programs & Gifts
Do you offer gift cards?
Yes. Our digital gift cards are available in multiple amounts and delivered instantly by email — the perfect way to delight someone special.
Do you have a loyalty program?
We’re currently developing an exclusive rewards program. Subscribe to our newsletter to be among the first to know when it launches.
Can I get discounts or promotions?
Yes. Our loyal customers and newsletter subscribers receive private offers, early access to collections, and special discounts.
🛡️ Trust & Customer Service
Can I trust your store?
Absolutely. Leather Nova is a European-registered business that operates in full compliance with applicable regulations (VAT, transparent terms & return policy). Elegance and customer experience are at the heart of everything we do.
How can I contact you?
You can reach us anytime by email at info.leathernova@gmail.com. We respond within 24 business hours, with care and professionalism.
What are your quality commitments?
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Carefully selected products
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Mostly European manufacturing
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Elegant design & premium materials
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Tracked delivery & refined packaging
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Clear return policy
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Human and responsive customer service
📦 Leather Nova means…
✔️ Over 30,000 refined products
✔️ Genuine Italian leather & premium women’s fashion
✔️ Fast international delivery
✔️ 100% secure payment
✔️ Returns accepted within 14 days
✔️ A world of chic, minimalist, and inspiring style
