Privacy policy

🔒 Privacy Policy

Last updated: December 2025

At Leather Nova, protecting your privacy is a top priority. We process your personal data responsibly, transparently, and in compliance with applicable laws, including the General Data Protection Regulation (GDPR – EU 2016/679).

1. 📌 Who We Are

This Privacy Policy applies to the website operated by:

Leather Nova
Status: Self-employed (complementary activity)
VAT: BE0728567196
Address: Rue de Pepinster 47, 4800 Verviers, Belgium
Email: info@leathernova.com
Website: www.leathernova.com
E-commerce platform: Shopify

Leather Nova acts as the data controller for personal data processed through this Website, except where third-party service providers act as independent data controllers for their own processing purposes.

2. 📥 Data We Collect

We may collect the following categories of personal data:

a. When you browse the Website:

  • IP address
  • Approximate location data
  • Device and browser information
  • Pages viewed, session duration, interactions
  • Cookies and similar tracking technologies

b. When you place an order:

  • First and last name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details (products, prices, dates)
  • Payment-related data (processed securely by our payment providers – we do not store full card details)

c. When you subscribe to newsletters, pop-ups or marketing communications:

  • Email address
  • Marketing preferences
  • Open, click and engagement data

d. Via connected third parties:

  • Shopify (store hosting and checkout)
  • Email and marketing tools (e.g. Klaviyo or equivalent)
  • Payment providers (e.g. MultiSafePay, Shopify Payments, PayPal)
  • Analytics and advertising tools (e.g. Google Analytics, Meta/Facebook Pixel, Google Ads)

3. 🎯 How We Use Your Data

We process personal data for the following purposes:

  • To process, manage and fulfil orders (payment, invoicing, delivery)
  • To send order confirmations, shipping updates and service notifications
  • To manage customer support, returns, refunds and complaints
  • To send marketing communications (email/SMS) where consent has been given
  • To personalise content, offers and product recommendations
  • To analyse Website performance and improve our services
  • To prevent fraud, abuse and security incidents
  • To comply with legal, tax and accounting obligations

Legal bases for processing (GDPR):

  • Performance of a contract (order, delivery, customer relationship)
  • Your consent (marketing communications, non-essential cookies)
  • Our legitimate interest (fraud prevention, analytics, service improvement)
  • Compliance with legal obligations (tax, invoicing, record retention)

4. 🍪 Cookies & Similar Technologies

We use cookies and similar technologies to ensure the proper functioning and improvement of the Website.

  • Strictly necessary cookies: essential for Website security, checkout, cart functionality and fraud prevention
  • Analytics cookies: measure traffic and usage (e.g. Google Analytics)
  • Marketing cookies: personalise and measure advertising campaigns (e.g. Meta Pixel, Google Ads)
  • Preference cookies: remember your choices and browsing preferences

Strictly necessary cookies are always enabled and do not require consent. All other cookies are subject to your consent via our cookie banner.

You may accept, refuse or customise cookies at any time via the cookie banner or your browser settings.

5. 🤝 Sharing Data with Third Parties

We never sell your personal data.

We may share data only where strictly necessary with:

  • Shopify (hosting, checkout, technical infrastructure)
  • Payment providers (secure payment processing)
  • Shipping and logistics partners (order delivery)
  • Email and marketing platforms (newsletter and campaigns)
  • Analytics and advertising partners (Google, Meta, Instagram)
  • Professional service providers (IT, accounting, legal support)

All partners are bound by confidentiality and GDPR-compliant data protection obligations.

6. 🛒 Relationship with Shopify

Our online store is hosted and powered by Shopify Inc., which provides the e-commerce platform used to operate this Website.

Shopify may process certain personal data as an independent data controller for purposes such as security, fraud prevention and service improvement.

For more information, please consult the Shopify Privacy Policy.

7. 🌍 International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Equivalent legal safeguards recognised under EU law

8. 🔐 Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure HTTPS encryption
  • Shopify’s secure hosting infrastructure
  • Encrypted payment processing
  • Restricted internal access to personal data
  • Ongoing monitoring and security updates

9. 🗓️ Data Retention

Data Type Retention Period
Order and invoicing data Up to 10 years (legal obligations)
Marketing/contact data Up to 3 years after last interaction or until unsubscribe
Cookies (non-essential) Up to 13 months
Inactive customer accounts Up to 3 years, then anonymised or deleted

10. 🤖 Automated Decision-Making & Profiling

Leather Nova may use automated tools for:

  • fraud prevention and security checks
  • personalised recommendations
  • marketing segmentation and analytics

These processes do not produce legal or similarly significant effects within the meaning of Article 22 GDPR. No decision producing significant effects is made solely by automated means without human intervention.

11. 🧑⚖️ Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing, including targeted advertising
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info@leathernova.com

Belgian supervisory authority: Autorité de protection des données – www.autoriteprotectiondonnees.be

12. 📣 Marketing & Newsletter

You may receive marketing communications only if you have provided consent. You may unsubscribe at any time via the link in our emails or by contacting us directly.

13. 👶 Children’s Data

Our Website is not intended for children under 16. We do not knowingly collect personal data from minors.

14. 🔗 External Links

This Website may contain links to third-party platforms. We are not responsible for their privacy practices.

15. ✏️ Changes to This Policy

This Privacy Policy may be updated at any time. The latest version will always be available on this page.

16. 📬 Contact – Data Controller

Leather Nova
Email: info@leathernova.com
Address: Rue de Pepinster 47, 4800 Verviers, Belgium